Refund policy

1. 14-Day Return and Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it: unused, and in its original packaging (when applicable). You must also provide the receipt or proof of purchase.

 

2. How to Start a Return

To initiate a return, you must contact us first via our contact form.

If your return request is accepted, we will email you the return shipping address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related question via our contact form.

 

3. Shipping Costs

  • Customer Responsibility: If the return is not due to any fault of ours (e.g., you changed your mind or ordered the wrong item), you are responsible for all return shipping charges.

  • Our Fault: If the item is defective, damaged, or you received the wrong item, we will cover the return shipping costs.

 

4. Damages and Issues

Please inspect your order immediately upon reception and contact us right away via our contact form if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Claims Process for Damages:

  • Most of our packages are insured. To file a claim with the shipper, you are responsible for immediately providing photos of the damaged package and product.

  • You must also retain the damaged item and all original packaging until the claim process is complete and your refund is processed.

 

5. Exceptions / Non-Returnable Items

We cannot accept returns on certain items, including:

  • Perishable goods (such as our relic oils).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items or gift cards.

Please get in touch via our contact form if you have questions or concerns about your specific item.

 

6. Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted and the item is received in its original condition, you should make a separate purchase for the new item.

 

7. European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be returned in the same condition that you received it, unused, and in its original packaging, along with the receipt or proof of purchase.

The customer is responsible for the cost of return shipping for returns made under this cooling-off right.

 

8. Refunds

We will notify you by email once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us immediately via our contact form.